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RETURN POLICY
The Jewelry
Exchange is committed to complete customer satisfaction. The Jewelry Exchange takes
pride in the quality and workmanship of our merchandise manufactured in our state
of the art factory, and we are confident that you will be completely satisfied.
If you decide to return your purchase made online or over the telephone for any
reason at all; the Jewelry Exchange will refund that item within 15
days from the original purchase date. A 25% re-stocking fee applies to any resized
or customized item;
labor will not be refunded this includes setting a diamond or gemstone, but not limited to conversion of earring posts from standard friction
backs to screw-backs. Freight will be deducted from amount of refund.
• Please ensure
that the contents of the package are in their original condition and secure within
the box. For your security, do not indicate the contents of the package on the exterior
of the box. Do not forget to include the diamond certificate, if appropriate; a
$100 fee applies to any missing certificate.
• Return the
package to us by registered mail. We recommend insuring the package for the full
purchase price. For security reasons, do not disclose the contents when insuring
the package. The Jewelry Exchange is not responsible for any loss or damage that
occurs during shipping.
• Please mail
the package to the address below and confirm that your name and address are clearly
printed on the outside of the package.
West Corp. Attn: Customer Service Center
15732 Tustin Village Way Tustin, CA 92780
• The Jewelry
Exchange will process your return upon receipt of the package.
• Returns accepted within 15 days
from the delivered date for items bought on this web site must be accompanied
by the original sales receipt.
• A 25% re-stocking fee applies
to any resized or customized item; including, but not limited to conversion of earring
posts from standard – friction backs to screw-backs. Freight will be deducted from
amount of refund.
• We must confirm
that the returned jewelry has not been damaged, or suffered excessive wear and tear
during the 15-day period.
EXCHANGE POLICY
All exchanges must be accompanied
by the original sales receipt. Any item may be exchanged within 30 days.
A 25% re-stocking
fee applies to any resized or customized item; including, but not limited to conversion of earring posts from
standard – friction backs to screw-backs. Freight will be deducted from amount of
exchange. All loose diamonds, diamond stud earrings and diamond
solitaire pendants may be exchanged within 90 days of purchase. After
the initial 90 day period, loose diamonds, diamond stud earrings and diamond solitaire
pendants may be exchanged for 80% of the original price if returned undamaged. The
cost of labor and materials for setting, sizing and otherwise customizing may be
deducted from the exchange value.
DOUBLE VALUE GUARANTEE
We guarantee the retail value of
all finished jewelry manufactured by the Jewelry Exchange and not requiring center
stones or customization, that are priced under $3000, to appraise for double the
purchase price.
Because appraisers can be influenced
by competitors as well as customers, only appraisals prepared by Gemologists from
the Jewelry Exchange list of independent appraisers (which are not affiliated with
the Jewelry Exchange) or NAJA members that do not sell jewelry will be accepted.
In the event that the appraiser underestimates the carat weight of the item,
The Jewelry Exchange reserves the right to prorate the appraised value to actual
weight. Any attempt by the consumer to influence a lower value on the appraised
item will void the guarantee. Appraisals must be done within 30 days of purchase.
If the main item appraises for less
than double the purchase price, the Jewelry Exchange reserves the right, at the
option of the Jewelry Exchange, to either issue a full refund for the item (upon
return of the undamaged item) and the cost of the appraisal or to issue a store
credit for the difference between the purchase price and half of the appraised value.
Since there are no factory savings
on loose diamonds, custom and special orders and most items over $3,000, our double
value guarantee does not apply.
1 YEAR LIMITED WARRANTY
All jewelry is guaranteed to be
free from defects in workmanship and materials for one year after the date of purchase.
This warranty does not cover normal wear and tear or damage caused by the customer.
The warranty is limited to repair or replacement of the item at the discretion
of the Jewelry Exchange. Any work performed by a jeweler other than the Jewelry
Exchange automatically voids the warranty. THIS WARRANTY IS NOT AN INSURANCE
POLICY. It is the responsibility of the customer to maintain insurance against
loss or damage not covered by the warranty.
RETURNED CHECKS
All returned checks will be subject
to a minimum fee of $25.00. If the Jewelry Exchange or its agents institute
any action to enforce payment of a check returned for any reason, including stop
payments, the buyer agrees to pay all costs associated with the collection, including
but not limited to court costs and attorney fees.
LOW PRICE GUARANTEE
If within 30 days of the purchase date,
the customer finds an equivalent item at a lower price that is in-stock and offered for sale
to the general public from an online jeweler; the Jewelry Exchange will refund the
customer's purchase price in full including the cost of shipping the item back to us. The
item must be of equal or better quality and make. The Jewelry Exchange reserves the right
to verify the online price and quality of the item within seven days of notice prior to
refunding any amounts due. The customer must return the goods by confirmed signature
verified delivery as proof of receipt by the Jewelry Exchange.
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Internet
and Phone Orders
