RETURN POLICY

The Jewelry Exchange is committed to complete customer satisfaction. The Jewelry Exchange takes pride in the quality and workmanship of our merchandise manufactured in our state of the art factory, and we are confident that you will be completely satisfied. If you decide to return your purchase made online or over the telephone for any reason at all; the Jewelry Exchange will refund that item within 15 days from the original purchase date. A 25% re-stocking fee applies to any resized or customized item; labor will not be refunded this includes setting a diamond or gemstone, but not limited to ring sizing or conversion of earring posts from standard friction backs to screw-backs. Freight will be deducted from amount of refund. 

• Please ensure that the contents of the package are in their original condition and secure within the box. For your security, do not indicate the contents of the package on the exterior of the box. Do not forget to include the diamond certificate, if appropriate; a $100 fee applies to any missing certificate.

• Return the package to us by registered mail. We recommend insuring the package for the full purchase price. For security reasons, do not disclose the contents when insuring the package. The Jewelry Exchange is not responsible for any loss or damage that occurs during shipping.

• Please mail the package to the address below and confirm that your name and address are clearly printed on the outside of the package.

            West Corp. Attn: Customer Service Center

            15732 Tustin Village Way Tustin, CA 92780

• The Jewelry Exchange will process your return upon receipt of the package.

• Returns accepted within 15 days from the delivered date for items bought on this web site must be accompanied by the original sales receipt.

• A 25% re-stocking fee applies to any resized or customized item; including, but not limited to conversion of earring posts from standard – friction backs to screw-backs. Freight will be deducted from amount of refund.

• We must confirm that the returned jewelry has not been damaged, or suffered excessive wear and tear during the 15-day period. 

EXCHANGE POLICY

All exchanges must be accompanied by the original sales receipt. Any item may be exchanged within 30 days.  A 25% re-stocking fee applies to any resized or customized item; including, but not limited to conversion of earring posts from standard – friction backs to screw-backs. Freight and labor will be deducted from amount of exchange.  All loose diamonds, diamond stud earrings and diamond solitaire pendants may be exchanged within 90 days of purchase.  After the initial 90 day period, loose diamonds, diamond stud earrings and diamond solitaire pendants may be exchanged for 80% of the original price if returned undamaged.  The cost of labor and materials for setting, sizing and otherwise customizing may be deducted from the exchange value. 

DOUBLE VALUE GUARANTEE

We guarantee the retail value of all finished jewelry manufactured by the Jewelry Exchange and not requiring center stones or customization, that are priced under $3000, to appraise for double the purchase price. 

Because appraisers can be influenced by competitors as well as customers, only appraisals prepared by Gemologists from the Jewelry Exchange list of independent appraisers (which are not affiliated with the Jewelry Exchange) or NAJA members that do not sell jewelry will be accepted.  In the event that the appraiser underestimates the carat weight of the item, The Jewelry Exchange reserves the right to prorate the appraised value to actual weight.  Any attempt by the consumer to influence a lower value on the appraised item will void the guarantee.  Appraisals must be done within 30 days of purchase. 

If the main item appraises for less than double the purchase price, the Jewelry Exchange reserves the right, at the option of the Jewelry Exchange, to either issue a full refund for the item (upon return of the undamaged item) and the cost of the appraisal or to issue a store credit for the difference between the purchase price and half of the appraised value.  

Since there are no factory savings on loose diamonds, custom and special orders and most items over $3,000, our double value guarantee does not apply. 

1 YEAR LIMITED WARRANTY

All jewelry is guaranteed to be free from defects in workmanship and materials for one year after the date of purchase. This warranty does not cover normal wear and tear or damage caused by the customer.  The warranty is limited to repair or replacement of the item at the discretion of the Jewelry Exchange.  Any work performed by a jeweler other than the Jewelry Exchange automatically voids the warranty.  THIS WARRANTY IS NOT AN INSURANCE POLICY.  It is the responsibility of the customer to maintain insurance against loss or damage not covered by the warranty. 

RETURNED CHECKS

All returned checks will be subject to a minimum fee of $25.00.  If the Jewelry Exchange or its agents institute any action to enforce payment of a check returned for any reason, including stop payments, the buyer agrees to pay all costs associated with the collection, including but not limited to court costs and attorney fees.

LOW PRICE GUARANTEE

If within 30 days of the purchase date, the customer finds an equivalent item at a lower price that is in-stock and offered for sale to the general public from an online jeweler; the Jewelry Exchange will refund the customer's purchase price in full including the cost of shipping the item back to us. The item must be of equal or better quality and make. The Jewelry Exchange reserves the right to verify the online price and quality of the item within seven days of notice prior to refunding any amounts due. The customer must return the goods by confirmed signature verified delivery as proof of receipt by the Jewelry Exchange.

EXCHANGE POLICY

NO RETURNS OR REFUNDS on in-store location purchases, Exchanges only.  All exchanges must be accompanied by the original sales receipt. All items except for custom and special orders may be exchanged within 30 days.  All loose diamonds, diamond stud earrings and diamond solitaire pendants may be exchanged within 90 days of purchase.  After the initial 90 day period, loose diamonds, diamond stud earrings and diamond solitaire pendants may be exchanged for 80% of the original price if returned undamaged.  The cost of labor and materials for setting, sizing and otherwise customizing may be deducted from the exchange value. 

LAYAWAYS

There is a six (6) month layaway period. Payments are due every 30 days from the date of purchase.  If during the layaway period no payment is received for 90 days, the merchandise will be returned to stock and a store credit will be issued for all payments made.  LAYAWAY PAYMENTS ARE NOT REFUNDABLE. 

DOUBLE VALUE GUARANTEE

We guarantee the retail value of all finished jewelry manufactured by the Jewelry Exchange and not requiring center stones or customization, that are priced under $3000, to appraise for double the purchase price. 

Because appraisers can be influenced by competitors as well as customers, only appraisals prepared by Gemologists from the Jewelry Exchange list of independent appraisers (which are not affiliated with the Jewelry Exchange) or NAJA members that do not sell jewelry will be accepted.  In the event that the appraiser underestimates the carat weight of the item, The Jewelry Exchange reserves the right to prorate the appraised value to actual weight.  Any attempt by the consumer to influence a lower value on the appraised item will void the guarantee.  Appraisals must be done within 30 days of purchase. 

If the main item appraises for less than double the purchase price, the Jewelry Exchange reserves the right, at the option of the Jewelry Exchange, to either issue a full refund for the item (upon return of the undamaged item) and the cost of the appraisal or to issue a store credit for the difference between the purchase price and half of the appraised value.  

Since there are no factory savings on loose diamonds, custom and special orders and most items over $3,000, our double value guarantee does not apply. 

LOW PRICE GUARANTEE

If within 30 days of the purchase date, the customer finds an equivalent item at a lower price that is in-stock and offered to the general public from a retail jewelry store within fifteen miles of our location; the Jewelry Exchange will refund 120% of the difference.  The item must be of equal or better quality and make.  The Jewelry Exchange reserves the right to verify the price and quality of the piece within seven days prior to refunding any amounts due. 

1 YEAR LIMITED WARRANTY

All jewelry is guaranteed to be free from defects in workmanship and materials for one year after the date of purchase.  In order to maintain the warranty, the jewelry must be inspected every six months by the Jewelry Exchange.  This warranty does not cover normal wear and tear or damage caused by the customer.  The warranty is limited to repair or replacement of the item at the discretion of the Jewelry Exchange.  Any work performed by a jeweler other than the Jewelry Exchange automatically voids the warranty.  THIS WARRANTY IS NOT AN INSURANCE POLICY.  It is the responsibility of the customer to maintain insurance against loss or damage not covered by the warranty. 

RETURNED CHECKS

All returned checks will be subject to a minimum fee of $25.00.  If the Jewelry Exchange or its agents institute any action to enforce payment of a check returned for any reason, including stop payments, the buyer agrees to pay all costs associated with the collection, including but not limited to court costs and attorney fees.